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"The team at Catch your Calls do a brilliant job. They have helped us tremendously over the last year and a half in answering our calls when we cannot answer them. We chose the Virtual Receptionist package as this was best suited for what we needed; this has helped our business be more efficient and better organised with our shared diaries. We would definitely recommend them to other businesses’

We have been using Catch Your Calls for roughly 18 months now and we are really pleased with how much of our time this has freed up to deal with other matters. We receive concise, thorough messages in a timely manner and on the odd occasion there are any issues/missing info, the team swiftly act to rectify this. Good value for money and we would recommend their service. Although all the call handlers are very competent, we would highlight particularly great service from Kathy and Parveen.

As a busy Dental Practice, our Front of House team have been stretched over the last year or two with extra work needing to be done each day to ensure the safety of our patients and team. There were many times we were unable to answer the phone and calls were left for our answer machine. Not only did this create a back-log of work but we also felt it was not very helpful for our patients. We needed to look for an answer. Catch Your Calls were recommended, and their service has been invaluable for our Front of House. Every call answered that we could not, the set up was easy, our calls were all being answered and we receive a detailed email of the enquiry. All of the team at Catch Your Calls are professional and the communication has been outstanding. We are all very grateful for their support and would highly recommend them to others. Thank you.

We have worked successfully with Catch Your Calls for several years now and find their efficient and friendly service crucial to the smooth running of our business. Calls are handled in a professional manner where the call handlers establish the urgency of the caller’s needs ie if a garage door is stuck in the air making it insecure the caller is immediately connected to one of our engineers to arrange a repair. All call information is also e mailed to us for us to follow up as required. Having this service is invaluable - it allows us to “get on with our job” and ensure our customers’ experience is positive .

We have used various call answering services and have changed supplier on a few occasions; the idea is you want someone who takes a real interest in your business so the customer feels they are speaking to a member of staff and not a random call centre. We’ve been with Catch Your Calls for a year now and have no intention of leaving. They tick the boxes on price and service. One thing I won’t forget is during the lockdown, in April, they reduced our package costs as we weren’t getting the same call volume. They did this off their own back which I thought was an amazing thing to do.