Laurie Knight

Originally from Zimbabwe, I have two daughters at either end of childhood, and live in a household of all female relatives, spanning four generations. I have 22 years’ experience in Admin, Customer Service, and Events management across a diverse range of industries, including education, the third sector, foreign exchange, and health care.

What rocks my boat: I love being part of a group of like-minded people, all focussed on a similar goal. Seeing people realise their worth and taking hold of life always hits my soft spot, too!

Favourite film: I have 2…Wuthering Heights, and 10 Things I Hate About You

Favourite book: Redeeming Love by Francine Rivers

Not many people know this about me: I don’t have ANY guilty pleasures or particular things I couldn’t live without. At all

Meet more of the Catch Your Calls team

Comments from our clients

"The team at Catch your Calls do a brilliant job. They have helped us tremendously over the last year and a half in answering our calls when we cannot answer them. We chose the Virtual Receptionist package as this was best suited for what we needed; this has helped our business be more efficient and better organised with our shared diaries. We would definitely recommend them to other businesses’

Catch Your Calls has been a real lifeline for our growing business! We were getting overwhelmed with calls and struggling to keep up. Then we discovered Catch Your Calls and gained a virtual reception desk! The tariffs are reasonably priced and easy to understand, and we were able to guide the way our calls were handled to glean appropriate information from the calls and ensure our clients’ queries were responded to as efficiently as possible. Fantastic service! Thank you.

What a fantastic service! Catch Your Calls have completely transformed our business. The whole team is very friendly, professional and efficient at the same time. We can now focus on running our business in the knowledge that calls will be answered at all times during business hours. Thank you Carole, Jane, Rachel and the team.

We have worked successfully with Catch Your Calls for several years now and find their efficient and friendly service crucial to the smooth running of our business. Calls are handled in a professional manner where the call handlers establish the urgency of the caller’s needs ie if a garage door is stuck in the air making it insecure the caller is immediately connected to one of our engineers to arrange a repair. All call information is also e mailed to us for us to follow up as required. Having this service is invaluable - it allows us to “get on with our job” and ensure our customers’ experience is positive .

We have used various call answering services and have changed supplier on a few occasions; the idea is you want someone who takes a real interest in your business so the customer feels they are speaking to a member of staff and not a random call centre. We’ve been with Catch Your Calls for a year now and have no intention of leaving. They tick the boxes on price and service. One thing I won’t forget is during the lockdown, in April, they reduced our package costs as we weren’t getting the same call volume. They did this off their own back which I thought was an amazing thing to do.

How can we help?

From a simple telephone answering service to an integrated Reception team, contact us for a no obligation chat to discuss how we can help.