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Our Virtual Receptionist Services

Catch Your Calls provides a UK-wide multi-level Virtual Receptionist Service to clients large and small.

A Virtual Receptionist goes beyond simply answering a call and taking a message.

Although they do this, they also give you a way of having a single public number covering everyone in the business, which means calls are answered and transferred to the appropriate person if required – rather like having a human being sitting behind a reception desk at your office!

Just like a real receptionist, a Virtual Receptionist will be able to provide answers to basic questions about your business, such as “what are your opening hours”, “can you give me directions to your office”, or “can you give me your email address” for example.

Your calls will be screened so that you’re not interrupted by routine enquiries that can be left until it’s convenient for you to return the call, while making sure that important clients can reach you at any time if it is urgent by sending you a text message. We can even book your appointments, manage your diary and your email, enter data into your own software, and make calls on your behalf.

In fact, we can do pretty much anything that helps you remain as productive and as stress-free as possible. All you have to do is ask, and if it is within our power to do so (being legal and ethical), we’ll add it to the Bespoke Virtual Receptionist plan we tailor-make for you. Please ask us for further information if you need us to accept payments on your behalf. We do not provide cold calling.

We will fully discuss your needs and are happy to use whatever digital diary or other software you are comfortable with. We have experience of Google, Outlook, Thunderbird, Cliniko, Zoho, Asana, Agile and others.

Comments from our clients

"The team at Catch your Calls do a brilliant job. They have helped us tremendously over the last year and a half in answering our calls when we cannot answer them. We chose the Virtual Receptionist package as this was best suited for what we needed; this has helped our business be more efficient and better organised with our shared diaries. We would definitely recommend them to other businesses’

We have been using Catch Your Calls for roughly 18 months now and we are really pleased with how much of our time this has freed up to deal with other matters. We receive concise, thorough messages in a timely manner and on the odd occasion there are any issues/missing info, the team swiftly act to rectify this. Good value for money and we would recommend their service. Although all the call handlers are very competent, we would highlight particularly great service from Kathy and Parveen.

I contacted Carole to cover our business inbound calls for three weeks. Happy to say their services surpassed my expectations. No issues experienced and everything was covered as instructed. No doubt I’ll be utilising their services in the future

We have worked successfully with Catch Your Calls for several years now and find their efficient and friendly service crucial to the smooth running of our business. Calls are handled in a professional manner where the call handlers establish the urgency of the caller’s needs ie if a garage door is stuck in the air making it insecure the caller is immediately connected to one of our engineers to arrange a repair. All call information is also e mailed to us for us to follow up as required. Having this service is invaluable - it allows us to “get on with our job” and ensure our customers’ experience is positive .

I have been working with Carole and her team from Catch Your Calls for the last two years. Not only have I found a very professional outsourced call answering service, but I’ve also found a good friend who I can speak to openly and freely about my business. She’s always happy to add some guidance and advice. I can confidently say that my business no longer misses calls and I know their service is more than paying for itself. I have more time to focus on the technical part of my business and take care of customers.

Meet the Team

Based in different areas of the UK, our wonderful team is headed up by our successful founders.

Our small and efficient team can integrate seamlessly with your own to provide a premium customer service experience for your clients.